Steps to Take if an Employee Did not Get Paid

If your employee has not received their pay on the expected pay date, this could be for a few reasons:

The Payday is Incorrect:

To verify the expected payday is correct:

1. On the left-side menu, click Payroll > Payruns.
2. At the top Status bar , click 'Approved payrolls' and then Filter.
3. Check for the employee in question in the Pay employee section

The Payroll Wasn’t Approved:

Check for the period under Payroll > Payruns . If you are missing the pay period, you may not have approved the payroll.

The Employee’s Banking Information is Incorrect:

1. To confirm your employee's bank details:
2. On the left-side menu, click Payroll > Employees.
3. Click your employee’s name.
4. Go on the Bank details section , then review the routing number and the last 3 digits of the account number.
5. To make an update, click Edit.