- Navigate to Sales > Invoices and open the invoice that was overpaid.
- Click 'Record Payment', and enter the full amount received , excluding the overpaid portion.
- Go to Accountant > Journal Entries, and click 'New Entry'.
- In the Description, write: Customer Overpayment.
- Enter the Journal Lines
- Line 1:
- Credit a Customer Prepayment or similar asset account.
- Enter the overpaid amount. - Line 2:
- Debit your Bank Account with the same amount. - Click 'Save' to post the entry.
