Frequently Asked Questions about Invoicing

Why Can’t you Delete Some Invoices?

- If an invoice was marked as sent or it was approved, the invoice cannot be deleted.You can only delete invoices that are in a draft mode.
- This is to maintain an accurate record of the payment transaction.
- It is recommended to write off invoices if you don’t expect them to get paid.
- Take a look at the detailed steps to write off an invoice.

Can you Recover Deleted Invoices?

Deleted invoices cannot be recovered. If you wish to retain them for your records, make sure to export the invoices before deleting them.

Can you Delete or Edit Invoices in Bulk?

You cannot edit or delete invoices in bulk. This is to prevent any accidental changes, as you cannot undo these actions.

Can you Add Late Fees to an Invoice?

Balabook does not have a feature that automatically adds a late fee or interest to your invoice once it’s past the due date. However, you can first create a duplicate of the invoice if the invoice has been already send to the cutomer and then edit the invoice in these situations to include it. Edit the invoice to add a new line item, name it something like Late fees, and enter the amount. Once you’re done, make sure to resend the invoice to your customer.

Can you Edit a Paid Invoice to Update the Customer?

If a payment was recorded on an invoice, you cannot edit it to choose a different customer.

Written by

Alexandra Kyriacou