When you turn on MFA, you will be prompted to enter a short verification code when you sign in to your Balabook account, after entering your password. You can choose to receive this code by text to your mobile number, or through an authenticator app. This verifies that it is you logging in.Never share this verification code with anyone else.
Turn on Multi-Factor Authentication:
Multi-factor authentication can only be set up in the web browser version of Balabook.
- At the buttom left corner, click your business name, then click Profile Settings.
- In the Profile menu, click on the 'Activate Two-Factor Authetication' button.
- To switch your authenticator methods, first click 'Turn off' next to your active method, then click 'Turn off'… to confirm.
- Click 'Set up authenticator app' or 'Set up phone number'.
- If using the app, scan the QR code that appears using the third-party authentication app on your mobile device. If using your phone number, enter your number.
- Click 'Continue'.
- Enter the six-digit verification code shown in your authenticator app into Balabook and click 'Continue'.
- Click 'Copy keys or Download' (.txt file) to save your emergency recovery keys.
- Enter a recovery key to test it and click 'Continue.'
- Click 'Done'.
- If you lose access to your third-party authenticator app or mobile device, you will need an emergency recovery key to sign into your Balabook account.
- You will receive a confirmation email, and see an Active label and the date you began using MFA under the MFA sign-in method you chose.
- If you’re having trouble setting up or using MFA, contact support.
- Once MFA is active, it applies to all businesses that you own or collaborate on. Collaborators on accounts you own don’t need to activate MFA to access your business.
Generate New Recovery Keys:
If you lose or use all of your saved emergency recovery keys, you can generate a new set in your Balabook account:
- At the buttom left corner, click your business name, then click Profile Settings.
- In the Profile menu, click 'Generate new recovery keys'. Nine new recovery keys will generate in a pop-up window.
- Click 'Copy keys or Download (.txt file)' to save your new recovery keys.
- When you generate new recovery keys, your previous recovery keys will no longer be valid.
Turn Off Multi-Factor Authentication:
- Click your business name in the buttom left corner, then click Profile Settings.
- In the Profile menu, click the 'Turn off' buttom.
- Click 'Turn off'… in the pop-up to confirm.
- You will now see an Inactive label under the MFA sign-in method you chose. To reactivate MFA, follow the steps above under Turn on multi-factor authentication again.
Download an Authenticator App:
If you don’t have an authenticator app and aren’t sure where to start, popular choices include Google Authenticator and Microsoft Authenticator. Both can be downloaded from your phone's App Store.
- Google Authenticator: Download Google Authenticator: For Android, visit the Google Play Store , For iOS, visit the Apple App Store.
- Desktop browser authenticator : Download an authenticator app extension for Google Chrome through the Chrome web store.
- Microsoft Authenticator: Download Microsoft Authenticator: For Android, visit the Google Play Store , For iOS, visit the Apple App Store
Frequently Asked Questions:
- What if multiple people share the same login for my Balabook account?
MFA codes can only be sent to one device, using one method, at a time.
To protect your account’s security, Balabook does not recommend that multiple people use the same login credentials.
If multiple people need access to your Balabook account, you can add them as collaborators. This allows them to use their own Balabook account and login credentials to access your account, and set up MFA on their own devices if necessary.
- Where is the code I need to sign in?
You can find the code in the authenticator app you downloaded, or in a text you received. To update your phone number follow the steps in Update your phone number for multi-factor authentication (MFA).
